The Application Process

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Last Updated on Friday, 27 January 2012 17:36

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THE APPLICATION PROCESS
The Telecommunicator application process is extensive by design. The successful candidate will be responsible for the safety and well-being of the approximate one million residents and visitors to Montgomery County. It is our duty to ensure that the teams we build are up to this challenging task. The following explains, in brief detail, our complete hiring process. The successful candidate will need to be available for each portion of the testing process, and the order of the process is at the discretion of the Communications Division staff. Expect the complete application process to take up to 5 months before an offer of employment can be made. The application process can be initiated by either contacting our office to schedule pre-employment testing and submitting an employment application after your testing session or submitting a County employment application to our office. Applications can be found by clicking on the Forms Request link on the left hand side.

Class #77 is now completing classroom training.  Class #78 will be starting on October 17th, 2011.  We have begun accepting applications for Class #79.

Initial Recruiting for Class #79 is taking place NOW.  Submit your application now to be considered for the upcoming class.  Please do not submit resume's or applications via email.  They must be submitted via mail or in person at 50 Eagleville Road, Eagleville PA 19403

Once the applications are reviewed, you will be contacted to schedule a testing date.  Do not expect an immediate phone call - Test Scheduling will not occur until closer to the application deadline. 

If you were a part of a previous recruiting session but did not make it all the way through the process, you must start over.  This includes resubmission of application and resume and re-testing.  

CritiCall™ Testing

Criticall® testing software simulates the job skills necessary to be a successful Telecommunicator. Applicants will have the opportunity to schedule a test appointment during the two (2) week period. Selected candidates will be involved in a brief interview
process and asked to complete some documentation in the two (2) weeks following this test phase.

The testing session could take up to two hours to complete. We recommend that you review the testing preparation and instruction documents available by clicking on the Application Forms link in the menu to the left . After the test, each candidate will be mailed a letter informing them of their test results and the remaining application steps.

Initial Screening & Pre-Interview Questionnaire
You will be asked to complete a brief questionnaire followed by a five to ten minute conversation with a member from the selection panel.

Oral Interview With Selection Panel

Interviews will be scheduled for those continuing on in the process. 

Job Shadowing

Job shadowing will be scheduled for those continuing on in the process. During this phase, the candidates will select a four (4) hour time slot where they will have the opportunity to observe a seasoned Telecommunicator. 

Background Investigation / Reference Check
An extensive background investigation will be conducted including reference checks, background checks, and home visits by the Department’s law enforcement staff. This will begin immediately following the job shadowing
phase for those continuing in the process. This process can take between two (2) to three (3) weeks to complete, depending on the amount of candidates left in the process.

A conditional offer of employment will be extended to those selected for the available positions. Between receipt of the conditional offer and the beginning of academy training, you will be required to complete several medical and/or psychological exams. This will also provide you ample time to extend a proper two (2) week notice to any current employer.

Drug Screening / Physical Examination
Applicants must successfully pass a pre-employment physical, including a drug screening. Job duties deemed typical for a telecommunicator will factor into the physical examination.

Applicants who are given an offer of employment will be given the following information:

At no time should probationary status be construed as a contract or guarantee of employment. All employees of the County of Montgomery are employees at the will of the County and have no actual, express or implied expectation of continued employment.

Ineligible candidates will be informed in writing within 30 days of such a decision, and may re-apply after 12 months.